If you are looking for an agent who knows their product inside and out, a captive agent is a great place to start. The same as any insurance agent, a captive agent will be there for personalized customer service. It really is not terribly different from independent insurance agents , but you might feel a little more pressure to purchase a financial product from a captive agent when all you really want is car insurance. They are able to help you understand changes to your policy and premium. Captive agents usually have quotas to hit in order to keep their position and earn bonuses. They do not have to learn different products and rules of multiple insurance carriers. Dealing with the big name insurance carriers gives a sense of stability and trust you really cannot get with the smaller carriers.
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